All warranties begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. However here are situations you are unlikely to be covered for.

1. a) The user voids the warranty if they
   - Flash the firmware of a device
   - Opens the body in an attempt to fix, otherwise
   - Modify remove or swap parts of a product
   - Uses the device in a way that it is not intended for
   - Continues to use once the fault occurs and causes more damage
   - Fail to contact us when the problem first occurs
2. b) Warranties do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
3. c) Returns without prior discussion and authorization will not be accepted.
4. d) If your product is covered by warranty and a repair is impossible and we can’t offer a replacement due to stock or an outdated model，we will credit you what you originally paid so that you can choose to purchase another item.
5. e) Intimate apparel and intimate toys cannot be returned due to health regulations.
6. f) If items are lost during return shipping. We recommend that you send your return via Registered Air Mail.